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The contracting of public services has long been an integral part of the work of public managers, and the growing governmental reliance on markets for the purchase of goods and provision of services suggests that contract management is not a fad, but rather a skill set that will be required of all public managers, now […]
What lessons does prior research on employee motivation offer public managers operating in, and researchers studying the dynamics of, a new governance era of results-based, downsized, networked, and customer-focused public organizations? We summarize in this article what a voluminous body of prior social and behavioral science research tells us about motivating human performance in public, […]
Reform initiatives have swept through governments in the United States and overseas, again and again bringing news about efforts to reinvent, transform, or reform government agencies (Barzelay 2001; Kettl 2000; Light 1997; Pollitt and Bouckaert 2000; Stillman 1999). Some academic theories and popular stereotypes depict large organizations, and especially government bureaucracies, as change resistant. […]
